Pioneer workforce change with Mark James, combining next-gen management techniques and tech advancements to drive growth and agility.
5:53
Chapter 1
Gain insight into the challenges of change management and explore the key barriers organizations face when navigating change. Learn how managing change effectively can prevent disaster, with lessons drawn from historical events like the Titanic tragedy.
3 Quiz Questions
5:26
Chapter 2
Comprehend the concept of change management and the three possible outcomes organizations face. Delve into the metaphor of the "swamp of change" and the challenges of navigating uncomfortable transitions to achieve a successful desired state.
3 Quiz Questions
9:58
Chapter 3
Master the formula for successful change management. Learn to overcome resistance by addressing dissatisfaction, fear of loss, and adopting an evolutionary approach. Assess your organization's readiness for change.
3 Quiz Questions
5:38
Chapter 4
Understand the four key factors for successful change management: alignment on the need for change, a clear plan, consistent communication, and active change management. Learn how lack of alignment and poor communication can derail performance.
3 Quiz Questions
13:17
Chapter 5
Scrutinize the critical first step for successful change: aligning everyone on the journey. Discover how cultural and perception surveys can identify hidden barriers and gauge attitudes, ensuring a cohesive and committed approach to organizational change.
3 Quiz Questions
10:53
Chapter 6
Investigate the role of clear communication and goal-setting in change management. Understand the importance of defining responsibilities, explaining the "why," and measuring progress for effective outcomes.
3 Quiz Questions
10:20
Chapter 7
Appreciate how Mark James helped a leading construction equipment manufacturer overcome fierce competition. Discover how aligning business strategy, marketing, and operations improved their market position.
3 Quiz Questions
A quick snapshot of what this Masterclass covers!
Discover the key takeaways and skills you'll build throughout this Masterclass!

Mark James
7
Chapters
Organized into clear, concise chapters for easy learning!
Key concepts and skills you'll master throughout this Masterclass
Leadership & People
Career & Mindset

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Miles Masterclass Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
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Certified Public Accountants (CPAs) must adhere to the continuing education requirements set forth by the State Board of Accountancy of the state(s) where their CPA license is held. The requirements for continuing professional education vary from state to state. The American Institute of CPAs (AICPA) requires certain CPE for maintaining membership.
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We are licensed by NASBA and follow their guidelines for the subject area (field of study).
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Binge-worthy learning for finance professionals. Watch scripted, story-driven episodes that make accounting and finance come alive — while earning your annual CPE credits.
Delivery Mode: QAS Self-Study
Conversations that inspire. Tune in to interviews with top leaders and innovators sharing real-world insights — and earn QAS Self-Study Credits as you listen.
Delivery Mode: QAS Self-Study
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Delivery Mode: QAS Self-Study
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Delivery Mode: Group Internet Based
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| Duration (excluding admin activities like Session Rules, Presenter Introduction, Q&A) | Number of Polling Questions to be Asked | Number of Polling Questions to be Answered to be Eligible for CPE Certificate | CPE Credits (50 minutes = 1 CPE Credit) |
|---|---|---|---|
| 60 minutes | 4 | 3 | 1.2 |
| 90 minutes | 7 | 6 | 1.8 |
| 120 minutes | 8 | 7 | 2.4 |
| 180 minutes | 12 | 11 | 3.6 |
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What You Get
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What You Get
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CAIRA (Certified AI Ready Accountant – Level 1) is a digital certification by Miles Masterclass, co-created with global accounting and AI leaders. It's designed to help accountants build future-ready, AI-powered skills and earn a Credly-verified digital badge upon completion.
CAIRA is designed for accounting and finance professionals who want to stay ahead in the AI era — whether you're advancing your career, pivoting to a tech-driven role, or gaining in-demand skills to lead the transformation.
You can complete CAIRA Level 1 in about 30 hours — or learn at your own pace. You'll have continued access to revisit content at any time during your subscription.
Yes! CAIRA Level 1 is included as part of your Miles Masterclass subscription — giving you full access to the certification content, CPE tracking, and your Credly-verified badge at no additional cost.
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CAIRA Level 1 comes free with your active Miles Masterclass subscription. Simply subscribe to Miles Masterclass to unlock access and start your certification journey.
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Absolutely. Your CAIRA Level 1 credential is issued via Credly — a globally recognized digital badge platform — and can be showcased on LinkedIn, your résumé, or other professional platforms.
Yes! You can learn, track your progress, earn CPE credits, and claim your CAIRA Level 1 Credly badge — all directly through the Miles Masterclass App or website.