Frequently Asked Questions

Find more answers in our Help Centre or write to support@milesmasterclass.com.

Learning you'll actually want to binge! Miles Masterclasses are Hollywood-style, story-driven video courses on AI and accounting, taught by CPAs and industry leaders.

  • QAS Self-Study: learn at your own pace
  • 1.5 to 6 recommended CPE credits per course
  • Chapter quizzes and an exam (minimum score of 70% to pass)

In more ways than you might think! Accountants are using AI to:

  • Cut hours of manual work from reconciliations and data entry
  • Analyze full data sets in audits instead of samples
  • Speed up tax preparation and research
  • Turn client data into advisory insights for CAS
  • Build forecasts and reports for CFO teams
  • Set up AI agents that take care of repeat workflows

Our Masterclasses cover both sides of the decision every firm now faces. Learn to build your own solutions with Microsoft tools like Copilot, Copilot Studio, Power BI, and Power Automate, and explore the AI-native platforms firms are adopting across audit, tax, CAS, and CFO teams. Knowing both makes the build vs. buy call far easier.

CPE Mode is how you take a course for CPE credit. Start a course in CPE Mode and we'll track your videos/episodes, chapter quizzes, and exam toward your NASBA CPE Certificate.

  • Your one-year deadline to complete the course starts the day you start it in CPE Mode
  • Pass the exam with a minimum score of 70% to earn your credits

Just want to learn? Watch in Preview Mode instead. There's no CPE Certificate in Preview Mode.

ℹ️ Note: For more details, check out the Credits & Reporting section ("How long do I have to complete a course for CPE credit?").

Each Miles Masterclass is a series of short, scripted episodes built around clear learning objectives:

  • Watch the episodes in order
  • Answer a quick quiz at the end of each chapter/episode
  • Take the final exam and score 70% or more
  • Submit the evaluation feedback and download your CPE Certificate from the CPE Tracker

Yes! If you score below 70%, you can retake the exam as many times as you need. Just make sure you pass within one year of starting the course in CPE Mode, or you'll need to redo the course.

Every course page lists what you need to know upfront:

  • Learning objectives and program description
  • Type of program (QAS Self-Study or Group Internet Based)
  • Program level (Basic, Intermediate, Advanced, Update, or Overview)
  • Prerequisites and any advance preparation
  • Recommended CPE credits and field of study

Use these to pick courses that match your experience and your state board's requirements.

Continuing Professional Education (CPE) is a requirement for Certified Public Accountants (CPAs) and Certified Management Accountants (CMAs) and other professionals, one that is designed to help maintain their competency and skill sets as providers of professional services. As part of ongoing requirements to maintain the license or designation, accountants must meet all the regulations set out by the state in which they are registered.

ℹ️ Note: Click here to view the CPE policy for CPAs: https://nasba.org/licensure/maintainingalicense/

ℹ️ Note: Click here to view the CPE policy for CMAs: https://www.imanet.org/en/IMA-Certifications/CMA-Certification/Maintain

Sponsor Id#: 149174

Miles Masterclass Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

We are licensed by NASBA and follow their guidelines for the subject area (field of study).

ℹ️ Note: More details: https://www.nasbaregistry.org/registry-forms--policies/fields-of-study

Certified Public Accountants (CPAs) must adhere to the continuing education requirements set forth by the State Board of Accountancy of the state(s) where their CPA license is held. The requirements for continuing professional education vary from state to state. The American Institute of CPAs (AICPA) requires certain CPE for maintaining membership.

ℹ️ Note: View specifications here: https://www.nasbaregistry.org/cpe-requirements

Every course page and CPE Certificate shows the recommended field of study. NASBA's Fields of Study document shows which fields are generally treated as technical and which as non-technical, and your state board has the final say on how each field counts.

ℹ️ Note: More details: https://www.nasbaregistry.org/registry-forms--policies/fields-of-study

The name printed on the CPE certificate will be the name on your Profile.

⚠️ Warning: Note that the name on the CPE Certificate needs to match your CPA/CMA certificate for the CPE Certificate to be accepted by State Boards of Accountancy (CPA) and IMA (CMA).

To edit your name, follow the path below:

Log in> Click on Profile > Make the desired changes and click on Save Changes.

01. Masterclasses (Hollywood-Style Video Lessons)

Binge-worthy learning for finance professionals. Watch scripted, story-driven episodes that make accounting and finance come alive, while earning your annual CPE credits.

Delivery Mode: QAS Self-Study

02. Podcasts

Conversations that inspire. Tune in to interviews with top leaders and innovators sharing real-world insights, and earn QAS Self-Study Credits as you listen.

Delivery Mode: QAS Self-Study

03. Micro Learning (Reels for Accountants)

Short. Sharp. Skill-packed. Our Micro Learning reels deliver bite-sized lessons you can watch anytime, anywhere, perfect for busy professionals on the go.

Delivery Mode: QAS Self-Study

04. Webinars

Live, expert-led, and interactive. Join real-time sessions with global accounting and AI leaders, ask your questions as you go, and earn CPE credits live.

Delivery Mode: Group Internet Based

05. AI Labs (Build Real AI Agents)

Learn it. Then build it. Follow step-by-step video lessons to build practical AI agents for audit, tax, and finance workflows. No code, no client data, no setup.

Delivery Mode: QAS Self-Study

Miles Masterclass offers three NASBA-approved delivery methods for earning CPE credits:

QAS Self-Study

On-demand Masterclasses, Podcasts, Micro Learning reels, and AI Labs that let learners study at their own pace and earn credits after successful completion and assessment.

Group Internet Based (GIB)

Live, interactive Webinars conducted online, where participants engage in real time and earn credits based on active participation.

Group Live

In-person sessions led by an instructor in a classroom or conference setting, where participants earn credits based on attendance.

Sessions are measured by actual program length, with one 50-minute period equal to one CPE credit.

Duration (excluding admin activities like Session Rules, Presenter Introduction, Q&A)Number of Polling Questions to be AskedNumber of Polling Questions to be Answered to be Eligible for CPE CertificateCPE Credits (50 minutes = 1 CPE Credit)
60 minutes431.2
90 minutes761.8
120 minutes872.4
180 minutes12113.6

Delivery Method - Group Internet Based (aka Webinar)

  • To earn credit for a Webinar (Group Internet-Based session), learners must remain logged into the session and answer the required number of poll questions to mark attendance.
  • Learners must also stay in the session for the required duration to be marked “Present”.
  • Polling questions appear at various points during the session.
  • Learners are required to answer "N-1" polling questions to be marked "Present" for the session (For example, if there are 5 polling questions, then participants are required to answer at least 4 polling questions to be marked present).
  • Note that the purpose of the polling questions is to monitor active participation, and there is no penalty for submitting the wrong answer.
  • Learners will be informed regarding the number of polling questions to be answered in advance.

Delivery Method - QAS Self-Study (aka Masterclasses, Podcast, Micro Learning & AI Labs)

  • To earn CPE credits, learners are required to complete all course content (i.e watch the recorded videos/episodes and answer the chapter quiz) and pass the exam with a minimum score of 70% within 1 year of starting the course in CPE Mode.

You have *one year from the day you start a course in CPE Mode* to complete it and pass the exam with a minimum score of 70%.

  • Your subscription gives you access to the full library, so you can start any course, any time, while your subscription is active.
  • Every course you start gets its own one-year deadline.
  • If you haven't passed the exam by the deadline, your course progress will be reset, and you'll need to redo the course in CPE Mode.

Don't worry, your progress is saved! You'll need an active subscription to keep working on a course, so if your subscription ends before your course deadline, you can:

  • Finish the course before your subscription ends, or
  • Renew your subscription and finish the course before your one-year course deadline.

For example: You subscribe on February 1, 2026, so your subscription runs until January 31, 2027. You start a course in CPE Mode on October 1, 2026, so your course deadline is September 30, 2027. Finish by January 31, 2027, or renew and finish by September 30, 2027.

ℹ️ Note: Already passed the exam and submitted the evaluation feedback? Your CPE Certificate stays in your CPE Tracker, and you can download it even after your subscription ends.

⚠️ Warning: Your one-year course deadline does not pause while your subscription is inactive. If you renew after the deadline has passed, you'll need to redo the course in CPE Mode.

Delivery Method - Group Internet Based (aka Webinar)

  • Learners need to submit the evaluation feedback from the "Webinars Attended" section for the session they attended.
  • Note that the Evaluation Feedback form will be pre-populated with the "Name" and "Email ID" used at the time of registration.
  • Once the form is filled and submitted, learners can download their CPE Certificate (in case the attendance status is "Present") under the "Webinars Attended" or from the CPE tracker "Completed" section.

Delivery Method - QAS Self Study (aka Masterclasses, Podcast, Micro Learning & AI Labs)

  • Learners who have scored a minimum of 70% in the exam will have the option to fill out the evaluation feedback for the course after review of the exam results.
  • Once the evaluation feedback is submitted, learners can download their CPE Certificate and Miles Learning Certificate (if applicable) from the CPE Tracker.
  • Note that the Evaluation Feedback form will be pre-populated with the "Name" and "Email ID" used at the time of registration.
  • Once the form is filled and submitted, learners can download their CPE Certificate from the CPE Tracker.

Delivery Method - Group Internet Based (aka Webinars)

Please consider the following:

  • Has it been at least 48 hours since the Webinar ended?
  • Did you answer the required number of polling questions?
  • Did you stay in the Webinar for the required duration?
  • Did you complete and submit the session evaluation feedback?
  • Did you log in to the webinar using a different name or email address than what is listed in your profile?
  • Did you have an active CPE subscription at the time of attending the Webinar or a Purchased Course certificate? (Not needed for free CPE Webinars.)

If the answer to any of the questions is "NO", you will not receive the NASBA-approved CPE certificate.

ℹ️ Note: If you believe you should have been issued a certificate or may have logged into the Webinar with a different name or email address than what's listed in your profile, please email support@milesmasterclass.com and include the possible alternative names and email addresses that were used, along with the name of the session.

Delivery Method - QAS Self-Study (aka Masterclasses, Podcast, Micro Learning & AI Labs)

Please consider the following:

  • Did you complete the course in CPE Mode?
  • Did you score 70% or more in the exam?
  • Did you pass the exam with a score of 70% within 1 year of starting the course in CPE Mode?
  • Did you complete and submit the session evaluation feedback after passing the exam?
  • Has it been 48 hours since the feedback was submitted?

ℹ️ Note: If all of the above are satisfied, kindly send an email to support@milesmasterclass.com mentioning the name of the course.

Delivery Method - Group Internet Based (aka Webinars)

  • If you registered for a Webinar (Group Internet-Based) session but didn't attend, you'll be marked as "Absent."
  • You can easily find all the sessions you missed under the "Webinars Missed" section in the Webinar Tab.

Follow this path to access and submit the Course Evaluation Feedback (where applicable):

Delivery Method - Group Internet Based (aka Webinars)

  • Login > Click on Webinar > Scroll down to the "Webinars Attended" section
  • Locate the webinar(s) in question > Hover over/click the card and click on the "Feedback" button.

Delivery Method - QAS Self Study (aka Masterclasses, Podcast, Micro Learning & AI Labs)

  • Login > Click on Masterclasses > Scroll down to the "Courses You've Mastered" section
  • Locate the Masterclass(es) in question > Hover over/click the card and click on the "Feedback" button.

Follow this path to download the CPE Certificates (where applicable):

Delivery Method - Group Internet Based (aka Webinars)

  • Log in> Click on Webinar > Scroll down to the "Webinars Attended" section
  • Locate the webinar(s) in question > Hover over/click the card and click on the "Download Certificate" button.

⚠️ Warning: PLEASE NOTE: You will need to complete the "Course Evaluation Feedback" before the certificate is processed.

Delivery Method - QAS Self Study (aka Masterclasses, Podcast, Micro Learning & AI Labs)

  • Log in> Click on CPE Tracker > Open the "CAIRA" tab (CAIRA courses) or the "Others" tab (all other courses)
  • Locate the course(s) in question > Click on the "Download" button.

⚠️ Warning: PLEASE NOTE: You will need to complete the "Course Evaluation Feedback" before the certificate is processed.

No! Registering for and attending a Webinar is completely free. No hidden costs, no strings attached. Just sign up to register and attend.

Whether the CPE Certificate is free depends on the Webinar:

  • Free CPE Webinars: the CPE Certificate is free too. We’ll clearly tell you when a Webinar comes with a free CPE Certificate.
  • All other Webinars: you’ll need an active subscription to download the CPE Certificate.

To get your CPE Certificate, meet the eligibility criteria and download it from your Miles Masterclass account:

Login > Click on Webinars > Scroll down to the “Webinars Attended” section > Hover over/click on the card and click on the “Download Certificate” button.

ℹ️ Note: For more details on earning CPE credits, check out the Credits & Reporting section (“How do I earn CPE credits?”).

⚠️ Warning: Please note: Miles Masterclass Inc. reserves the right to modify its payment policy at any time. Any changes will be communicated to registered members at least 7 days in advance before taking effect.

You can watch the course trailer and sample video at no cost - no signup required.

To unlock the full course content, simply create your Miles Masterclass account, subscribe, and start learning.

To earn a NASBA-approved CPE Certificate, you must:

  • Access the course in CPE Mode
  • Meet the eligibility criteria, including scoring at least 70% on assessments within one year of starting the course in CPE Mode
  • Have an active subscription *

ℹ️ Note: *CPE Certificates, the CPE Tracker, and LinkedIn-ready Digital Badges are exclusive to subscribers.

ℹ️ Note: Check out the Credits & Reporting section ("How do I earn CPE credits?") for full details.

⚠️ Warning: Please Note: Miles Masterclass Inc. reserves the right to modify its payment policy at any time. Any changes will be communicated to registered members at least 7 days in advance before taking effect.

Delivery Method - Group Internet Based (aka Webinars)

  • Registering for and attending a Webinar is completely free - no payment or subscription is required to participate.
  • However, to download the CPE Certificate, you must have an active subscription (unless it's a free CPE Webinar) and meet the eligibility criteria* (subject to conditions). You can download your CPE Certificate from your Miles Masterclass account.

ℹ️ Note: *For more details on earning CPE credits, check out the Credits and Reporting section ("How do I earn CPE credits?").

Delivery Method - QAS Self Study (aka Masterclasses)

To earn the CPE certificate for a course launched and completed in CPE Mode, you must have an active subscription and meet the eligibility criteria*. Once you've passed the exam and submitted the evaluation feedback, the CPE Certificate is yours to keep. You can download it from the CPE Tracker even if your subscription ends later.

ℹ️ Note: *For more details on earning CPE credits, check out the Credits and Reporting section ("How do I earn CPE credits?").

⚠️ Warning: Please note: Miles Masterclass Inc. reserves the right to modify its payment policy at any time. Any changes will be communicated to registered members at least 7 days in advance before taking effect.

For purchases made on the website

  • We use a tool that processes payments called Stripe (https://stripe.com/). Stripe uses an HTTPS protocol to secure all online transactions.
  • We don't directly store any of your payment information.
  • All transactional information is processed by Stripe, and a receipt from Stripe is used to confirm your payment.

For purchases made on the App Store (Apple)

  • Apple ID Authentication: Users must sign in with their Apple ID and authenticate using Face ID, Touch ID, or a password.
  • Secure Payment Processing: Apple processes all transactions using encrypted payment methods, including credit/debit cards, Apple Pay, and PayPal.
  • Receipt Validation: Apps must validate purchase receipts with Apple's servers to confirm authenticity and prevent fake purchases.

For purchases made on the Play Store (Android)

  • Google Account Authentication: Users must log in with their Google account, with optional biometric authentication (fingerprint or face unlock).
  • Google Play Billing System: All transactions go through Google's secure payment system, encrypting payment details.
  • Play Protect & Fraud Detection: Google Play Protect continuously scans for suspicious activity and unauthorized transactions.

You can download your order confirmation from the Order History section. Additionally, you would have received an email from Stripe upon successfully placing your order. If you can't find the email, please check your spam or promotions folder.

It depends:

  • If the course is not covered under your subscription, you will need to pay for the certificate.
  • If your subscription has a course limit and you've reached the maximum number of courses covered, you will need to pay for additional courses.

Check your subscription details to see what's included!

Pro Plan

What You Get

  • Full access to 22+ categories: Masterclasses, Podcasts, and Micro Learning reels
  • Miles AI Labs
  • New Courses added regularly
  • Watch on Desktop and Mobile Devices
  • NASBA-Approved CPE Certificates*
  • Track compliance with CPE Tracker
  • Credly Digital Badges* to share on LinkedIn
  • The CAIRA (Certified AI-Ready Accountant) credential
  • Pay securely using major Credit Cards

ℹ️ Note: *Refer to the Credits & Reporting and CAIRA sections in the FAQs to learn more.

Enterprise Plan (Enterprise pricing)

What You Get

  • All benefits of the Pro plan
  • Organizational membership management
  • Analytics and adoption reports
  • Dedicated customer success manager

⚠️ Warning: Please note: Miles Masterclass Inc. reserves the right to modify its payment policy at any time. Any changes will be communicated to registered members at least 7 days in advance before taking effect.

For Website Subscriptions

  • You can only cancel the auto-renewal of your subscription. Your subscription will remain active until the end of the current billing period.
  • To cancel auto-renewal, follow these steps on our website: Login > Plan Section > Click on "Cancel Renewal"
  • This will disable auto-pay, ensuring your subscription does not renew at the end of the billing cycle.
  • Refunds will not be provided for partial or unused subscription periods.

For iOS (App Store) Subscriptions

  • You can only cancel the auto-renewal of your subscription. Your subscription will remain active until the end of the current billing period.
  • This will stop auto-renewal, and your subscription will not renew at the end of the billing cycle.
  • Refunds will not be provided for partial or unused subscription periods.

To cancel auto-renewal on iOS, follow these steps:

  • Open Settings on your iPhone or iPad.
  • Tap on your Apple ID (your name at the top).
  • Select Subscriptions.
  • Find and tap on your Miles Masterclass subscription.
  • Tap Cancel Subscription and confirm.

For Android (Google Play) Subscriptions

  • You can only cancel the auto-renewal of your subscription. Your subscription will remain active until the end of the current billing period.
  • This will stop auto-renewal, and your subscription will not renew at the end of the billing cycle.
  • Refunds will not be provided for partial or unused subscription periods.

To cancel auto-renewal on Android, follow these steps:

  • Open the Google Play Store on your Android device.
  • Tap on your profile icon.
  • Select Payments & Subscriptions > Subscriptions.
  • Find and tap on your Miles Masterclass subscription.
  • Tap Cancel Subscription and confirm.

You can renew your subscription before it expires by clicking the "Reactivate Renewal" button from the Plan Page, or navigating to Order History > Current Subscription > Actions > Renew.

All online purchases are final, and no refunds will be issued under any circumstances.

  • Once a payment is successfully processed, it is non-refundable and non-transferable.
  • We encourage users to carefully review course details, terms, and conditions before making a purchase.
  • Refunds will not be provided for partial or unused subscription periods.

If you have any questions or need clarification, please contact our support team before completing your transaction.

Try these quick checks first:

  • Make sure you're using the email address you signed up with
  • Check your inbox, including the spam or promotions folder, for any verification email from us
  • Refresh the page or try a different browser
  • Update the Miles Masterclass App to the latest version if you're using the app

Still having trouble? Drop an email to support@milesmasterclass.com with:

  • The email address linked to your account
  • The device and browser (or app) you're using
  • A screenshot of any error message you see

Our support team will help you get back in at the earliest.

Log in and click on Edit Profile to change your Name and Location.

⚠️ Warning: Note that Email ID and Mobile Number cannot be edited.

⚠️ Warning: Note that the Name on your profile will be the name that is printed on the CPE Certificate. Your Name needs to be as per your CPA/CMA certificate for the CPE Certificate to be accepted by State Boards of Accountancy (CPA) and IMA (CMA).

Miles Masterclass Inc. ensures that all its programs provide updated content taking into consideration the latest amendments and is committed to providing the most beneficial and satisfactory experience to all its course users.

In the event any participant is not completely satisfied with any Group Internet-based courses or of the QAS Self-Study courses and wishes to file a complaint, please contact support@milesmasterclass.com within 10 business days of the event. Miles Masterclass Inc. shall ensure satisfactory resolution of each and every complaint filed.

For any queries drop an email to support@milesmasterclass.com

Yes! Download the Miles Masterclass App from the App Store or Google Play and log in with the same account you use on the website. You can learn, track your progress, and earn CPE credits on the go.

Try these quick fixes first:

  • Refresh the page or restart the app
  • Check your internet connection
  • Clear your browser cache, or try a different browser
  • Update the Miles Masterclass App to the latest version

Still stuck? Email support@milesmasterclass.com with the course name, your device and browser, and a screenshot if you can.

CAIRA (Certified AI Ready Accountant) is a digital certification (micro-credential) by Miles Masterclass, certifying AI readiness, co-created with global accounting and AI leaders. It's designed to help accountants build future-ready, AI-powered skills and earn Credly-verified digital badges upon completion.

CAIRA is a 3-level AI-in-accounting certification designed for accounting and finance professionals who want to stay ahead in the AI era, whether you're advancing your career, pivoting to a tech-driven role, or gaining in-demand skills to lead the transformation in accounting.

30 CPE credits of expert-led learning content

  • Lessons, quizzes, and activities designed for practical application
  • Insights from global leaders in AI and accounting
  • Auto-tracked CPE credits
  • Credly digital badges you can showcase on LinkedIn

Each level carries 30 CPE credits, and you can learn at your own pace:

  • CAIRA Level 1: 30 CPE credits
  • CAIRA Level 2: 30 CPE credits
  • CAIRA Level 3: 30 CPE credits

Total: 90 CPE credits

You’ll have continued access to revisit content at any time during your subscription.

Yes! CAIRA is included as part of your Miles Masterclass subscription, giving you full access to the certification content, CPE tracking, and your Credly-verified badges at no additional cost.

ℹ️ Note: For more details regarding the Subscription Policy, check out the Payments, Cancellations & Refund section ("What’s included in each subscription plan?")

CAIRA comes with your active Miles Masterclass subscription. Simply subscribe to Miles Masterclass to unlock access and start your certification journey.

ℹ️ Note: For more details regarding the Subscription Policy, check out the Payments, Cancellations & Refund section ("What’s included in each subscription plan?")

Absolutely. Your CAIRA credentials are issued via Credly, a globally recognized digital badge platform, and can be showcased on LinkedIn, your résumé, or other professional platforms.

Yes! You can learn, track your progress, earn CPE credits, and claim your CAIRA Credly badges, all directly through the Miles Masterclass App or website.